Dell Analyst, IT Service Ops - ITORG in Bangalore, India

JOB DESCRIPTION:

Title - Analyst, IT Service Ops

Role Overview:

Provides expertise to ensure holistic support, proactive monitoring, and overall health of IT applications, IT tools, infrastructure (hardware, data, software), security, information access, system performance and data integrity. Utilizes appropriate IT tools to resolve issues within global, complex technical, business- and mission-critical environments. Is deemed a subject-matter expert in more than one technical discipline. Recognizes recurring problems and proactively works cross-functionally and inter-departmentally throughout the organization to recommend solutions and process improvements. Works with other IT groups, vendors, and business units to lead, monitor and resolve system outages.

Responsibilities:

Responsible for installation and maintenance of moderately complex hardware/software systems and supporting smaller user groups

Provides ongoing support of the standard hardware/software needs of the company

Provides basic one-on-one training to user community

Responsible for single application or part of an application

Operates, monitors and performs moderately complex troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes

Operates without significant supervision resolving routine IT tasks with no direction

Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks

Resolves moderately complex situations by applying demonstrated knowledge and skills generally acquired through job experience

Understands how work impacts results for their area

Strong understanding of IT systems

Qualification:

French & English - Speak /Read /Write a Must

B1/ B2 Certification Needed in German

Graduation a Must

Service Desk Experience required

2-4 years of relevant experience

Job: IT Service Operations

Organization: IT

Title: Analyst, IT Service Ops - ITORG

Location: AP-IN-KA-Bangalore

Requisition ID: 17000I8U