Dell Manager 1, Service Delivery in Bangalore, India

Job Description:

Experience: 8-12 yrs

Designation: Mgr 1, Prof Services

Business Unit: Infrastructure Managed Services (Virtustream, Inc., an EMC Federation Company))

Work Location: Bangalore

Company Details: Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Virtustream , An EMC Federation Company is the enterprise-class cloud software and services provider trusted by enterprise customers worldwide to migrate and run their mission-critical applications in the cloud.

For businesses, cloud service providers and government agencies, only Virtustream enterprise-class cloud solutions meet the security, compliance, performance and efficiency requirements needed to migrate and manage the most complex mission-critical applications across hybrid, private or public cloud environments. According to research firm IDC, cloud spending, including cloud services and the technology to enable these services, will surge by 25% this year, reaching over $100 billion. Further, Gartner Research predicts that almost half of large enterprises will be engaged in a combined, public/private cloud operation, or "hybrid" cloud computing, in the near future. The cloud industry has taken off and Virtustream is solidly in the race offering enterprise-class cloud software and solutions that today’s large enterprises must have in order to leverage the tremendous efficiencies this technology has to offer.

Skills Required :

  • Strong Understanding of Global Command Center, L1 Support Model and the Work Flow between L1 to L2.

  • Minimum 3+ years people management experience mandatory for this role

  • Ability to lead, motivate and direct a workgroup.

  • Customer focused.

  • Ability to influence others to achieve results.

  • Possesses operational command of the business.

  • Possesses strong product/technology/industry knowledge.

  • Presentation skills Strong verbal and information gathering skills

  • Strong communication and stakeholder management skills o

  • Good team management and client management skills

  • Complete Understanding of Remote Infrastructure Management Business

  • Strong Process Governance and Process Improvement Knowledge

Roles and Responsibilities :

  • Lead end to end L1 and Global Command Center accounts for IMS Bangalore COE with overall Span of 20+ People.

  • Provide leadership to the organization in the areas of services strategy and offerings, as well as business performance and execution.

  • Delivery management- Accountable for the L1 and GCC deliverables, ensuring SLAs, schedule, quality and customer satisfaction.

  • Ability to successfully handle multiple, complex engagements simultaneously. Proven experience at developing and maintain relationships with other EMC organizations, customers, clients, and executives.

  • Has demonstrated ability to lead based on experience, industry / organizational knowledge, passion, and competence.

  • Drives utilization, increased revenue, and the delivery of billable engagements for L1/GCC services.

  • Ensure operational excellence by utilization, cost optimization, automation etc.

  • Responsible to drive productivity of L1 function.

  • People management - Talent retention, career development.

  • Promotes the development of strong, cooperative relationships between L1& L2and domestic stakeholders.

  • Builds and maintains successful relationships with internal and external stakeholders

  • Provides direction to staff and Monitors job performance through direct observation and provides necessary coaching, counseling and motivation to maximize employee contribution and organizational performance.

  • Responsible for establishing team goals and ensuring goals are met. Responsible for achieving assigned metrics for the organization

  • Responsible for hiring and developing new employees. Work to hire a diverse workforce.

  • Impart industry and technical knowledge by continuously working to develop and advance the skill sets needed to grow the organization

  • Lead initiatives at BU and Org Level.

  • Ability to prioritize tasks, manage multiple priorities and tight deadlines.

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

Functional Area(s):

Engineering - Other



Business Unit:



India - Bangalore