Dell Maintenance and Renewals Specialist in Bracknell, United Kingdom

Job Description:

If you are passionate about security and eager to develop a career in technology sales, Dell EMC is the place to be. Within RSA, we are looking for a Maintenance and Renewals Specialist to work as part of a team based in Bracknell.

The Maintenance and Renewals Specialist will manage all aspects of relationships between RSA, channel partners and end users to close all SecurCare maintenance contract renewal available opportunities across all RSA products. You will become the inside point of contact for all channel partners for the allocated territory, reseller and distributor staff relating to maintenance contract renewal.

Key Responsibilities:

  • Become the point of contact for the RSA Distribution Partners, both inbound and outbound calls, provide quotations and associated sales support requirements to these partners and place quotations within the CRM system for maintenance contract renewal

  • To ensure that orders arrive on schedule & at correct value to the company

  • Preparation of documentation to end users, channel partners advising respective parties of maintenance renewal information

  • Preparation of quotations to channel partners and end users and place within the CRM system

  • Analysis of distribution sales reports to determine closure of maintenance renewal business

  • Forecast accurately on a daily basis and update Sales force.

  • Use of tools such as SAP & Diver to establish correct customer identity, license size and maintenance renewals

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

Essential Requirements:

  • Excellent voice and telephone manner

  • Good command of spoken & written English and fluency in German

  • Able to function in a high pressure sales environment committed to over achievement

  • Responsive to customer requests and highly motivated

  • Confidence & persistence to handle objections and to make unsolicited calls

  • Team player who is able to work well with RSA staff and its channel partners

  • Good administration and attention to detail

Desirable Requirements

  • Effective time management skills

  • Understanding of how the IT channel operates and their needs

  • Experience of using SalesForce CRM software and SAP software, Outlook and Excel

  • Self confident; history of over achievement on sales quotas, motivated by consistently over achievement of targets.


Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

RSA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.


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United Kingdom - Bracknell