Dell Manager, Technical Account Managers in Brentford, United Kingdom

Job Description:

POSITION OVERVIEW:

As part of the Customer Service and evolution of the PSS organization, we are now looking for a Manager to lead the Technical Account Management team in UK and possibly another region. The Manager will report to the Manager Technical Account Management, CS EMEA, take the overall responsibility for the Technical Account Management delivery in the assigned region. The level of complexity and diversity does require strong leadership skills and execution capability, and remit will include the following:

  • Leader of the Dell EMC Technical Account Management (TAM) team in assigned region(s) supporting EMCs largest and most strategically important customers.

  • Manages a team of Dell EMC TAMs supporting customers in the specific region. Builds relationships with Customer Executives within account(s) as an EMC support services leader focused on the total customer experience and satisfaction.

  • Collaborates at multiple levels within EMC Sales leadership to understand customer business strategy and drive technical account management services opportunities

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Communicates regularly with Sales and PSS leadership to discuss account management business forecasts, program updates and business risk

  • Functions as the Customer Executive point-of-contact leading EMC account management service and support

  • Supports global account management business initiatives and leads team in executing on key business priorities

  • Sustains and improves account management business metrics including business growth, margin attainment and expense management

  • Participates in driving the talent management program including hiring, performance management and development of resources

  • Leverages cross functional collaboration across Sales, Managed Services, Professional Services, multiple Field and Corporate BUs driving improved Customer TCE

  • Monitors and measures Global Customer Service critical operational metrics

  • Leads executive internal and external communications during and post incident as appropriate

  • Communicates Customer, TAM and account team feedback to drive improvements and innovation within the account management support portfolio

  • Participates in ad-hoc projects focused on enhancing the Global Technical Account Management Program

REQUIRED SKILLS AND EXPERIENCE

  • Ability to lead, motivate and direct a workgroup.

  • Willingness and ability to perform the tasks and duties as working manager.

  • Organizational and management skills.

  • Communication, solution promotion and presentation skills.

  • Leadership/Mentoring/Coaching skills.

  • Operational command of the business and strategic planning abilities.

  • Strong product/technology/industry knowledge

  • Customer Service and conflict resolution skills.

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

Functional Area(s):

Sales

Business:

EMC COPS

Business Unit:

200 - STORAGE CORPORATE

Location:

United Kingdom - Brentford

AutoReqId:

185155BR