Dell Product Ops Engineer 2 in Bukit Mertajam, Malaysia

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential.

Key Responsibilities

Configuration Services Project Engineer develops solutions for customers based on their requirements submitted in the Technical Specification working to very tight SLAs.

  • Software knowledge for project setup requirements as per Technical Specification requirements.

  • Skills in scripting and test diagnostics to integrate CFI requirements in factory environments.

  • Knowledge in developing UAT requirements to support business needs.

  • Use Project Management Methodology to complete projects within agreed lead-times.

  • Good messaging and Communications.

  • Resolve all issues with quality as first principal.

  • Support and troubleshoot the ODM/factory on all CFI related queries.

  • Liaise with other Dell facilities to ensure Best of Breed practices implemented.

  • Apply documented ISO procedures for all engineering tasks and engage with process engineering to apply updates when required.

  • Take on additional non-project work in support of CS Initiatives and Programs as required by the Business

  • Develop projects to support Fulfillment in current and future Fulfillment environments (FIOF,MES,WBT,ODM) .

  • Display proactive approach & engage with Quality team on escalations and queries, assist in RCA of all issues.

  • Display positive approach to working in a changing and challenging environment.

  • Knowledge of FMT, PET tools, MIAS , GPT & Engineering Tools.

  • Able to view your own work in terms of how it impacts internal and external customer; have a strong understanding of customer needs and use customer feedback to improve processes/services.

  • Take total ownership for your assigned projects and working closely with the Project Manager.

  • Working Knowledge of Microsoft Operating Systems such as Win 10,12 / Server 2012

  • Understanding of Microsoft Tools such as Sysprep.

  • In-Depth knowledge of PC Architecture.

  • Proven knowledge of PC applications (Excel, Word, PowerPoint etc).

  • Knowledge of Python Scripting an advantage or Knowledge of DOS batch file, UNIX shell scripting

  • Must be able to work on own initiative and must have strong communications skills.

  • Must be able to work on assignments that are repetitive in nature where considerable focus and attention are required for a high quality output

  • Engineering Diploma/Degree or equivalent and 1-2 years experience in a similar technical role.

Job: Product Ops Engineering

Organization: Global Services

Title: Product Ops Engineer 2

Location: AP-MY-Penang-Bukit Mertajam

Requisition ID: 17000UVS