Dell SE Analyst in Dallas, Texas

Job Description:

Systems Engineer Analyst

General Summary

Provide technical and consultative support to EMC Field Technology Solutions, Sales, and Marketing on specific solutions for a range of consulting projects. SE Analysts support the analysis of requirements, design, configuration, and marketing/documentation for customers. The SE Analyst is expected to receive, organize, structure, and extract trends from data to support the field SE's throughout their consulting engagements. In this role, SE Analysts will need strong analytical skills, excellent communication skills, and aptitude for understanding objectives and asking good questions to provide comprehensive support to the field.

Principle Duties and Responsibilities:

  • Deliver all services to the field within defined SLAs and Quality measurements.

  • Logs requests via the SFDC Case system in order to provide accurate tracking of cases around various Sales and Presales requests

  • Provide skilled knowledge of EMC services, solutions, and products to the Presales Field. Inquiry topics include the features, functions, compliance, usage, configuration, and support of EMC products, solutions, services and tools and utilities.

  • Create quotes on more complex deals and check the quotes for technical accuracy on basic deals.

  • Provide alternative configurations and recommendations to the SE. May mentor new SE Analysts with quoting and configurations.

  • Perform technical configuration requests using EMC configuration tools; address/resolve configuration issues.

  • Interpret customer request and upload data from a customer's systems (server, file service, database application, or catalog) to analytical tools and use them to create customized analysis of potential solutions for SEs to present to the customer.

  • Monitor regional issue escalations resolutions in partnership with the Theatre Leads and Service Delivery Leads.

  • Utilizing in-depth knowledge of SE Analyst functions, recommend and implement innovative approaches to driving efficiency and process improvement.

  • Provide mentoring and coaching for new SE Analyst resources.

Skills:

  • General knowledge of IT infrastructure and operations

  • May have experience as a network or systems administrator

  • General knowledge of EMC storage technology and products

  • Conflict resolution skills.

  • Presentation skills.

  • Customer Service skill.

  • Responsiveness.

  • Time management skills.

  • Cross-Functional skill.

  • Problem solving skills.

  • Communication skills

Desired Skills:

  • Customer support, technical sales/presales experience

  • EMC Proven Professional

Education Required: Bachelors (Technical) or equivalent

Experience Required: 6+ Years

Physical Requirements : None

Business Travel Required: No

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

Critical Hiring Criteria:

Functional Area(s):

Sales

Business:

EMC GES

Business Unit:

200 - STORAGE CORPORATE

Location:

US - Texas - Dallas

AutoReqId:

189716BR