Dell Global Cross-Functional Program Manager Sr. Advisor (Services Offers) in Dublin, Ireland

Global Cross-Functional Program Sr. Advisor

Location: Cherrywood, Cork, Limerick or Glasgow (office based)

Closing date: 31st July 2017

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? WithinOperationsat Dell, we are looking for a Senior Advisor – Global Cross-Functional Program Manager to join our team in Cherrywood.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

We are looking to staff a role as Global Cross-Functional Program Manager Sr Advisor that directly supports Global Support & Delivery revenue plans. Candidate will be responsible for leading the worldwide planning & implementation of New Service Offer programs and capabilities across the portfolio of ISG, EUC and Service business units.

Key Responsibilities

  • Represent and lead coordination of multiple global support services extended teams at the same time (Ex. Global Parts, Global Field Delivery, Global Operations, Technical Teams etc) and their operational requirements during the design and implementation of new offers/capabilities at the core team level

  • Employ OLP/PM3/BPI methodology and support governance practices in compliance with business policy in support of ISO requirements

  • Drive the successful creation, review, negotiation and approval of the Service Functional Plan (SFP) and program plan

  • Establish and ensure compliance and governance of program KPI/goals and objectives through data analysis and reporting the offer/products lifecycle

  • Manage risks, solve problems or issues through effective contingency plans and proper escalation.

  • Prepare program summary slides and messages and deliver updates across diverse functional leaders and stakeholders with program status or proposals for issue mitigations/resolution.

    Essential Requirements

  • Process Engineering Undergraduate or comparable degree. Minimum 2-3 years proven experience as Global Program Manager

  • Relevant experience in areas of services operations: technical support, parts & logistics, field delivery, global learning and development, configuration services, Custom Bid Desk, Supportability Engineering, Program Management, TAM, etc.

  • Ability to analyze data, trends and net messages for Executive audiences. Comfortable negotiating and influencing at higher levels of the organization.

  • Initiative and strong sense of figuring resolution for complex problems. Comfortable performing at a self-directed environment with remote team members and leaders. Ability to lead and influence others face to face or remote

    Desirable Requirements

  • Data Analysis experience - Tableau, Advance Excel or comparable.

  • Knowledge of Dell’s services and product portfolio: ISG, EUC, Solutions, Channel, including competitive marketplace


    Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

    Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.


Job: *Quality Engineering

Organization: *Client Solutions

Title: Global Cross-Functional Program Manager Sr. Advisor (Services Offers)

Location: Europe, Middle East, Africa-IE-Leinster-Dublin

Requisition ID: 17000NG7

Other Locations: Europe, Middle East, Africa-GB-SCO-Glasgow, Europe, Middle East, Africa-IE-Cork, Europe, Middle East, Africa-IE-Munster-Limerick