Dell Analyst, IT Service Ops - Analista de Operações de TI - Eldorado do Sul/RS in Eldorado do Sul, Brazil

For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Located in Eldorado do Sul/ RS, Dell has framed its business around the customers it serves, from the world’s largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.

Role and responsibilities: · Responsible for installation and maintenance of moderately complex hardware/software systems and supporting smaller user groups; · Provides ongoing support of the standard hardware/software needs of the company; · Provides basic one-on-one training to user community; · Responsible for single application or part of an application; · Operates, monitors and performs moderately complex troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes; · Operates without significant supervision resolving routine IT tasks with no direction; · Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks; · Resolves moderately complex situations by applying demonstrated knowledge and skills generally acquired through job experience; · Understands how work impacts results for their area; · Strong understanding of IT systems.

Dell Brazil believes in diversity. People with disabilities are very welcome.


· Portuguese / Spanish and English Speaking · Graduation a Must · Service Desk Experience required · Relevant experience

Job: *IT Service Operations

Organization: *IT

Title: Analyst, IT Service Ops - Analista de Operações de TI - Eldorado do Sul/RS

Location: BR-Rio Grande do Sul-Eldorado do Sul

Requisition ID: 17000NT0