Dell Sr Advisor Solutions Architect in Herndon, Virginia
Provide technical storage architecture leadership at an enterprise level as a member within a project team for Dell EMC’s Federal customers. Represent the overall technical architecture for the EMC engagement to the customer’s architecture leadership and executives to ensure the overall solutions is fully designed and integrated to meet the needs of the customer. Once overall architecture and integration plan is established, provide overall technical quality assurance to ensure the solution implementation adheres to the approved architecture.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Develops strategies, policies and best practices for the customer.
Develops and cultivates strong customer relationships ensuring a 'customer for life' relationship. Holds responsibility for achieving the EMC Bar of Excellence as the highest level of Customer Satisfaction for every customer. Expected to have strong customer-facing skills including negotiation, conflict resolution, and crisis management.
Adheres to and utilizes proper Escalation and Change Control procedures. Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures.
Stays current on technical specifications for hardware/software requirements of EMC and industry products through professional associations, trade journals, networking and associated training and seminars. Responsible for sharing information and best practices with others. May be required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring.
Provides technical leadership during the implementation of an engagement. Participates in the installation, customization, and integration of an EMC solution. Maintains awareness of existing or potential customer software/hardware situations. Proactively alerts project management and sales team of potential problems and solutions.
Design, customize, and integrate EMC solution, map the solution to technical requirements, and support the deployment of the solution based on the content defined in the Statement of Work. Prepares technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan. Works closely with the Project Manager to define project deliverables and schedules. Helps to identify and leverage EMC and Partner Resources in order to satisfy the technical needs and objectives of the implementation.
Is a lead technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategies and plans that will be delivered in the engagement. Responsible for the creation of proposals that address current and evolving client requirements. Develops and articulates solutions based on a customer's strategic business or technical requirements
Leads requirements gathering for project engagements
Leads project quality assurance activities, including performing technical QA reviews on components for a team and performing QA reviews of code documentation
May supervise staff on project engagements in large projects where many technical people may be involved.
Provide technical training to end customer after product implementation.
EMC Proven Professional Certification desired
DOD Security Clearance desired
Experience with Design/Implementation of storage architecture
Hands on experience designing and deploying: Dell EMC Midrange storage products to include VNX/Unity/Isilon
Familiar with Replication technology
Familiar with Converged Infrastructure / Hyper Converged technology
SAN/LAN networking; Cisco, Brocade, Dell
Bachelors (Technical) desired
Industry Certs/Dell EMC Proved Professional Certs desired
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Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
Critical Hiring Criteria:
200 - STORAGE CORPORATE
VA - Glen Allen, VA - Herndon, VA - McLean, VA - Reston, WI - Madison, WI - Pewaukee