Dell Sr Advisor, Project/Prog Mgmt in HO CHI MINH CITY, Vietnam
Project management skill to manage APJ and or global dispatch/warranty reduction projects.
Task to eliminate waste dispatch in service life cycle.
Solution enabler following End to End process on new launched service and alternative solution from current transactional activity.
Lead at least one Global Warranty Cost project that deliver $500K warranty cost saving
Participate and own / co-own Warranty Cost Reduction initiative planning and execution at Global/APJ level
Collaborate closely with Service stakeholders on upsell dispatch reduction activities both in global and regional.
Collaboration within Global Services Engineering and GSD to solution service process.
Setup, lead and drive governance interlock with call centers. Review and recommend upsell dispatch reduction actions.
Lead Best Practice Sharing sessions among sites to drive narrow site performance gap.
Innovative way of solution enablement
Winning together spirit with key stakeholders
Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
Strong command skill and project management
Strong understanding of support operations (end to end)
Involved in making complex decisions which may have company-wide impact.
Advanced organizational & planning skills, and priority setting skill.
Project Management Certification is added advantage
Strong initiative and project leadership. Ability to communicate clearly.
Demonstrate multi-tasking ability in a dynamic environment.
Advanced ability to lead across functions applying organizational agility.
Business acumen and strategic ability
Executive Presentation skill
Analytical skills and knowledge of statistics
Degree in Business or Technical discipline
Minimum 7 years of working experience
Organization: Global Services
Title: Sr Advisor, Project/Prog Mgmt
Location: AP-VN-Ho Chi Minh City-Ho Chi Minh City
Requisition ID: 17000IEY