Dell Sr Advisor, Project/Prog Mgmt in HO CHI MINH CITY, Vietnam

  • Project management skill to manage APJ and or global dispatch/warranty reduction projects.

  • Task to eliminate waste dispatch in service life cycle.

  • Solution enabler following End to End process on new launched service and alternative solution from current transactional activity.

  • Lead at least one Global Warranty Cost project that deliver $500K warranty cost saving

  • Participate and own / co-own Warranty Cost Reduction initiative planning and execution at Global/APJ level

  • Collaborate closely with Service stakeholders on upsell dispatch reduction activities both in global and regional.

  • Collaboration within Global Services Engineering and GSD to solution service process.

  • Setup, lead and drive governance interlock with call centers. Review and recommend upsell dispatch reduction actions.

  • Lead Best Practice Sharing sessions among sites to drive narrow site performance gap.

  • Innovative way of solution enablement

  • Winning together spirit with key stakeholders

  • Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.

  • Strong command skill and project management

  • Strong understanding of support operations (end to end)

  • Involved in making complex decisions which may have company-wide impact.

  • Advanced organizational & planning skills, and priority setting skill.

  • Project Management Certification is added advantage

  • Strong initiative and project leadership. Ability to communicate clearly.

  • Demonstrate multi-tasking ability in a dynamic environment.

  • Advanced ability to lead across functions applying organizational agility.

  • Business acumen and strategic ability

  • Executive Presentation skill

  • Analytical skills and knowledge of statistics

  • Degree in Business or Technical discipline

  • Minimum 7 years of working experience

Organization: Global Services

Title: Sr Advisor, Project/Prog Mgmt

Location: AP-VN-Ho Chi Minh City-Ho Chi Minh City

Requisition ID: 17000IEY