Dell Product Ops Engineer 2 - Analista de Engenharia Operacional de Produtos Sr. - Hortolândia/SP in Hortolandia, Brazil

Product Ops Engineer 2 - Analista de Engenharia Operacional de Produtos Sr. - Hortolândia/SP

For more than 30 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Dell has framed its business around the customers it serves, from the world’s largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.**

Support PMs:

  • Validate images sent by customers (Hard Drives and/or USB Keys)
  • Request/get back to production parts to be used on CS Lab
  • Induct factory pilot orders requested

    Support PEs:

  • Run pilots

  • Validate pilots and send the results to the other PEs
  • Develop CS projects accord to the customer/PMs/category deadline
  • Dedicate determined time of the day to get training sessions with other PEs about the CS engineering roles and processes

Support Manufacturing team:

  • Analyze production orders with CFI services that get hold in production control systems and advise the internal customers about issues and actions.
  • Support EMR team helping to solve production line issues in orders with CFI services
  • Analyze production line fails to fix issues and request US support when needed

Support Sales: * Habilty to help on sales questions/doubts regarding external customers requests/needs People with Disabilities, you´re Welcome!**

The ideal candidate must have:

  • Advanced english skills to read, write and understand verbal instructions
  • Graduation or close to get graduated in a course related to the job (Electronics and/or IT)
  • Technical knowledge in Microsoft Windows (and its different versions) and applications
  • Technical knowledge in drivers install, images creation and replication, capture tools (Ghost and DISM) and Sysprep features
  • Hability to support external customers (phone, email and eventually locally on field) to create images and other issues and also internal customers (Sales, PMs, PEs and Manufaturing team)
  • Read the emails frequently and fast responsiveness on the requests
  • Flexibility to work overtime sometimes when needed

Job: *Product Ops Engineering

Organization: *Global Services

Title: Product Ops Engineer 2 - Analista de Engenharia Operacional de Produtos Sr. - Hortolândia/SP

Location: BR-SP-Hortolandia

Requisition ID: 17000OAR