Dell Sr Advisor, Project/Prog Mgmt - Hortolândia in HORTOLANDIA, Brazil

For more than 25 years, Dell

has provided technology solutions to customers that improves their

productivity, enhances their lives and meets their distinct needs. Located in Hortolândia/SP,

Dell has framed its business around the customers it serves, from the world’s

largest and most demanding businesses and public sector organizations, to small

and medium businesses, to consumers worldwide. At Dell, we promote an

environment that thrives on innovation. To deliver effective solutions that

meet customer challenges, Dell focuses on pivotal standards that drive future

technology innovation.

DellBrazil believes in Diversity. People with disabilities are very welcome .

Role Overview

This role supports a LATAM and

global team focused on Service parts and Logistics warranty support, logistics

transportation, customer experience, innovation, network design and the

financial performance of the operations. The successful candidate will be responsible

for driving a series of partner management and operational initiatives

(tactical and strategic) within our network. The role will be in charge of the

financial performance, connected with logistics and repair vendor partners. In

addition, the Governance management of all operational scorecards and metrics,

will support business analysis and financial reporting and tracking. Also, it

will be to point of contact with internal Dell financial and accounting teams.

Wwill ensure all relevant KPI

performance and metrics are in line with goals and work cross functionally with

internal and external stakeholders to deliver best in class service levels.

Role Responsibilities:

• Business

financial support and point of contact with financial and accounting team

Knowledge of financial mechanism

for high devaluation and inflation markets

• Drives

Customer Experience initiatives and key KPI’s for the team with associated


• Supports

the LATAM logistics team as business control

Support logistics flows are proper


Drive detective and preventive


• Implements

and executes process change from a CE and cost perspective

• Accountable

for stakeholder and partner management activities to drive KPI goals and


• Would

interact with global financial team pursuing and supporting business to deploy

and collect efficiencies

• Drives

cost management and business controls compliance

Coordinates Quarterly business

reviews with partners

Rate negotiation with partners and

works closely with Dell General Procurement

The ideal candidate will possess the followingqualifications:

Identifies process improvements - (CE and Cost) for the team

Proactive and good communicator

Can work and manage agenda independently

Works well in a team and can cross functionally engage in a busy environment

Regular external vendor interaction for managing the customer delivery process.

Identifies process gaps and makes recommendations for improvement.

Strong data analysis, metric and cost coordination skills

Strong analytical, Governance and problem solving skills

Solid process knowledge

Strong financial and accounting acumen

Taxes and duties knowledge – preferred


  • Strong Projectmanagement skills

  • Certification(BPI, PMI...) preferred

  • Strong analyticscapabilities

  • Finance acumenmandatory

  • Ability tointeract with large range of stakeholders

  • Negotiationabilities

  • Tech support/Field services/ Sales/ Finance knowledge

  • Supply chainexperience – preferred

  • Fluent Spanish /Fluent English

Organization: Global Services

Title: Sr Advisor, Project/Prog Mgmt - Hortolândia

Location: Latin America-BR-SP-Hortolandia

Requisition ID: 17000RDK