Dell Consul, Srvcs Proj/Prog Mgmt in Maynds, Japan

Job Description:

POSITION SUMMARY

The Onboarding Senior Project Manager will carry the responsibility to manage the end to end delivery of complex, high risk customer engagements for Virtustream Onboarding & Migrations. The engagements will include migrations and onboarding of enterprise systems (such as SAP, Oracle) onto the Virtustream Cloud, onboarding of on & off premise customer infrastructure into a Virtustream managed service and other services/offerings as we evolve our go-to market. Key metrics for successful performance include on-time and on-budget delivery of engagements, customer satisfaction and harvesting of assets.

DUTIES AND RESPONSIBILITIES

  • Manages the delivery of complex, high risk customer engagements for Virtustream Onboarding & Migrations. Responsible for managing the full life cycle of projects or programs from requirements gathering through handover to ongoing steady state operations. Acts as primary interface to the customer, vendor and all Virtustream personnel associated with the engagement

  • Prepares detailed project plans of an engagement within the standards of project management methodologies. Reviews and validates statement of work (SOW). Categorizes requirements into a project plan detailing schedules, controls, resources, costs and daily tasks. Prepare risk and remediation plan. Responsible for creating one team approach, goals and milestones within a project to ensure Virtustream's commitments to the customer are achieved. Adheres to established standards, processes, and methods to produce solutions that conform to requirements. Strives for, maintains and further develops excellence in processes and services

  • Establishes project governance. Responsible for the delivery and daily management of activities, which are coordinated across various divisions of Virtustream including Onboarding, Platform Operations and AMS, as well as with the customer and partner organizations

  • Works with Resource Management on project staffing. Accountable for delivering projects on time, within budget and to the satisfaction of the customer and sales. Holds responsibility for achieving the Virtustream Bar of Excellence as the highest level of Customer Satisfaction

  • Prepares estimated time to complete, manages back-log, cost budget and the impact of change requests on cost budget. Responsible for correct invoicing. Follows and executes Virtustream's revenue recognition rules and policies

  • Responsible for Quality Assurance; ensure project is delivered to scope defined within SOW and ensures any deviations are processed via defined Change Control process. Participates in customer discussions regarding budget, risk and impact of changes. Communicates to all Virtustream concerned parties any existing or potential customer escalation issues. Proactively manages the Virtustream escalation and drives the change control process

  • Point of contact during the project for all aspects of the engagement. Ensures a strong and seamless relationship by maintaining communications about the project to the stakeholders: customers, management, sales and delivery personnel. Holds internal and customer kick-off meeting as appropriate. Responsible for preparing regular status reports and conducting steering committees where appropriate

  • Articulates the full value of the Virtustream Solutions and Virtustream Services business benefit to the customer. Keeps eyes open on potential future opportunities with the customer and communicates to sales as appropriate.

  • Engage with senior leadership and other Virtustream stakeholders to resolve escalations / issues, provide updates, review objectives and align delivery organization to the overall company strategy

  • Develop sales and delivery collateral such as onsite-offshore work break down structures, estimation models, project plans, deliverable templates and reusable delivery artifacts for the targeted service offerings

  • Develops trusted relationships with account teams, competency leads and regional delivery owners and leverages these relationships to solicit feedback and drive necessary improvements in service offering positioning, engagement model, overall delivery readiness and account planning

  • Support Business Operations & Finance functions to streamline forecasting, demand & capacity management, utilization tracking and margin reporting processes

  • Provide performance feedback to management and team members

  • Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars. Complete and maintain industry recognized project management certification. Complete quarterly accreditation

QUALIFICATIONS - KNOWLEDGE - SKILLS

  • Demonstrated experience in managing SAP HANA implementations and migrations is required

  • Proficient in the use of methodologies supported by SAP best practices for installations & migration

  • Technical awareness of server, storage network and backup technologies in relation to IaaS service delivery model

  • Experience with providing assessment of high level estimates based on understanding of scope

  • Experience establishing SLAs, negotiating and managing both in-sourced and out-sourced IT services. Successful IT support of diverse global sites and end-users

  • Demonstrated excellent customer service skills; ability to build strong formal and informal relationships.

  • Proven program and project management, ITIL, and continuous improvement implementations

  • Proven ability to lead, motivate and direct a multi-disciplinary distributed team of senior consultants and consultants to achieve business targets

  • Strong people management skills including managing conflicts, motivation teams for improved performance, and guiding the career development of individuals

  • Outstanding skills in planning, problem solving and disciplined execution

  • Excellent communication skills and an ability to present complex technical topics in a manner business stakeholders can easily understand methods

  • PMP or equivalent certification will be a plus

  • Willingness to travel and ability to work non-business hours as required

  • Overall 12+ years of experience with 5+ years managing SAP migration projects or providing ongoing support

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

Functional Area(s):

Professional Services

Business:

Virtustream

Business Unit:

500 - VIRTUSTREAM

Location:

Japan - Maynds-Tokyo

AutoReqId:

186202BR