Dell Engagement Director in Melbourne, Australia

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Melbourne

Pivotal’s StoryVIDEO

As a recognized leader in disciplined agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations’ core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the world’s most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions, and are committed to open source and open standards.

Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our 2,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every project, and are guided by a purposeful mission—to transform how the world builds software.

You

  • Communication:

  • Ability to understand and communicate technical concepts to business stakeholders- e.g. translating the use of cloud native platforms to drive business results and impact on workforce

  • Delivers clear messages when speaking using appropriate verbal and nonverbal communication

  • Facilitation and presentation skills, including the ability to run groups of up to 20 plus

  • Initiative and Problem Solving:

  • Actively seeks solutions to problems before being asked or directed.

  • Able to exercise good judgment by making timely and effective, well-informed decisions.

  • Experience working under deadlines and multiple projects

  • Ability to use negotiation skills to constructively resolve differences and ensure an integrated solution is presented to the client

  • Analytical and conceptual thinking

  • Teamwork:

  • Collaboration and effectiveness working in a cross-practice forum

  • Adaptable and flexible: Ability to adapt to changing work environments, work priorities and organizational needs.

  • Alignment with Pivotal’s core values of Be kind, Do the Right thing, Do what is right

Us

The Customer Solutions team strives to make customers' use of our products and solutions successful, so that they can more effectively transform their business. Our cross-disciplinary team includes technical account leaders, data scientists, agile specialists, solutions architects, educators on Pivotal technology, and business transformation specialists.

Your Day

  • Provide on-site leadership and coverage at customer site 3-5 days per week

  • Understand Pivotal’s value proposition, technologies and services and help to position them to customers in the context of an overall engagement strategy

  • Understand what customers value and what is needed for Pivotal to succeed in an account; assess, clarify, and help validate customer needs on an ongoing basis

  • Identify upcoming business opportunities and success criteria and clearly articulate milestones and execution plan

  • Synthesize disparate observations and data to provide objective assessment of account health, with a focus on driving a renewal strategy and plan to retain and grow customer’s commitment to Pivotal.

  • Facilitate cross-functional meetings (including developing agendas, facilitating discussion and tracking follow-up actions), between external customers & internal Pivotal teams

  • Drive outstanding issues to resolution

  • Manage a variety internal relationships (e.g. account executives, executive sponsors, delivery teams, etc) and tactically orchestrate activities between groups to resolve issues and move program forward

  • Collaborate on a wide variety of business and technical documents

Required Skills / Experiences

  • Bachelor’s degree in business administration, computer science, engineering, or similar field of study preferred

  • 10-years of program management, or equivalent business experience

  • Proficiency and knowledge of technical concepts

  • Demonstrated willingness to aggressively learn new things