Dell Mgr 1, Account Services Mgmt in Mexico City, Mexico

Job Description:

Directs the efforts of others in the achievement of the strategic and operational objectives of the group.Manages the hiring, staffing and maintaining of a diverse and effective workforce.Responsible for career development/planning, performance and pay discussions of team members.Sets strategy, goals, metrics, and compiles/analyzes statistical data and trends relating to service level compliance and operational effectiveness.Manages and drives problem-solving efforts between customers and services personnel.Responsible for ensuring team meets established performance metrics including time to engage, time to resolve, customer satisfaction, and other metrics as defined in performance plan.Responsible for training and mentoring for functional teams to ensure that process guidelines are understood and followed.Provides point of contact for process related questions or issues and facilitates process related meetings.Collaborates with other team members to ensure consistency of delivery; adherence to standard processes, best practices and continuous improvement.

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

Functional Area(s):

Customer Service & Support

Business:

EMC Corporate

Business Unit:

200 - STORAGE CORPORATE

Location:

Mexico - Mexico City

AutoReqId:

189554BR