Dell Advisor, Solution Architecture BRS in Pewaukee, Wisconsin

Job Description:

Infrastructure Managed Services (IMS ) provides comprehensive management of our customer’s backup & recovery operations in accordance with their specific service-level requirements. You would be a part of a dedicated Virtustream team of backup & recovery management professionals who assume full onsite responsibility for all, or part, of a customer’s backup & recovery environment over a fixed term. Our team leverages ITIL standards andVirtustream/Dell EMC proven & Industry best practices, and proprietary operational processes.

Skills Required:

  • In-depth knowledge and hands on experience of at least 6 yrs. in EMC product(s) supported, i.e. Networker, Avamar, Data Domain & Tape Libraries.

  • Good working knowledge in management, create reports on the reporting tools like Dell EMC DPA.

  • Backup Solution designing and architecture

  • Possesses operational command of the business

  • Possesses strong product/technology/industry knowledge.

  • Experience in testing, implementation, change management, and upgrade/migration of backup infrastructure.

  • Required knowledge on Oracle, SQL and SAP module, NDMP and VADP backups.

  • Ability to “read” the customer and adapt behavior / approach

  • Superior Customer communication skills

  • Scripting experience

  • Industry recognized Certifications

  • Ability to establish technical credibility with a wide range of customer contacts

  • Ability to troubleshoot heterogeneous environments

  • Monitoring the daily backups and to make sure success rate is 100%

  • Troubleshooting the root cause for the failed backups

  • Restoration of data on request from the customer

  • Installation and Configuration of Backup software

  • Tape Management

  • Co-ordinate with the appropriate team to ensure that backups are getting completed Successfully

  • Co-ordinate with the vendor for hardware and Software troubleshooting.

Role & Responsibilities:

  • Expertise in backup administration skills in an Enterprise network using backup tools like Networker, Avamar, Data Domain and Tape Libraries

  • Expertise in handling and troubleshooting OS like UNIX, Linux, HPUX, AIX and Windows Servers

  • Expertise in Installation, and configuring Enterprise backup software like Networker

  • Exposure to basic UNIX, Linux & Windows administration

  • Exposure to SAN Backup and NAS Backup will be an added advantage

  • Good exposure to hardware technologies used with Backup

  • Familiarity of documentation / Process

  • Good communication skills - Oral and written

  • Set priorities and handle them accordingly

  • Ability to work independently, learns quickly, and be proactive.

  • Basic knowledge on ITSM will be an added advantage

  • Work with multiple teams and interact with clients to understand their requirements.

  • Ability to work under tight deadlines.

  • High accountability for results.

  • Strong design and analysis skills.

  • Strong Communication and presentation Skills

  • Tracking technical issues and providing their resolution

  • Willingness to work in 24* 7 environments and on weekends

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.

Critical Hiring Criteria:

Functional Area(s):

Professional Services



Business Unit:



VA - Glen Allen, VA - Herndon, VA - McLean, VA - Reston, WI - Madison, WI - Pewaukee