Dell Technical Support - Customer Engineer (GEM)- Senior in Raleigh, North Carolina

Apply NowTechnical Support - Customer Engineer (GEM)- Seniorat Pivotal Software(View all jobs)

Raleigh, North Carolina

Technical Support - Customer Engineer - Gem

Pivotal’s StoryVIDEO

As a recognized leader in disciplined agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations’ core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the world’s most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions, and are committed to open source and open standards.

Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our 2,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every project, and are guided by a purposeful mission—to transform how the world builds software.


You understand enterprise customer expectations of the software support experience and judge your success by the success of your team and the happiness of your customers.

Maybe you’re interested in working directly with enterprise clients to replicate, troubleshoot, and resolve their technical issues, or perhaps you enjoy working under pressure, helping people in high impact situations.

Either way, you appreciate the importance of good communication and thoughtfully assist each customer by listening, connecting the dots, documenting the situation and solution, and engaging more experienced team members as needed.

You are interested in continuously improving yourself, our support systems, products, and team by taking training, reporting defects, and collaborating with engineering and operations to triage customer issues.

You are also a US citizen or you hold Permanent Residency.


In Pivotal Support, we are passionate about providing our software customers with the highest level of service. We work in small teams around the globe, supporting customers 24x7. We believe in doing the right thing and working at a sustainable pace typically 8 hours each day with occasional weekend support rotations.

We are also passionate about our people, building on individual strengths, and encouraging continuous learning and certifications. And, when you’re off work, we want you to relax, recharge, and refocus.

Your Day

To make sure your days are energized, Pivotal provides an open-plan office space, bringing together talented, like-minded support engineers who enjoy taking advantage of weekly Tech Talks, games, space to hang out, and enjoy a variety of snacks and beverages all day, every day (in Pivotal Corporate offices, a catered breakfast is served every weekday morning).

Team standups bring everyone together for a video call, to check in on what’s ahead, and for the global team to hand off critical client issues.

Your days are full of opportunities to be helpful, learn, and share knowledge as you address customer challenges, note what you do to succeed, and share it with your colleagues.

We occasionally have weekend support rotations, and make sure people have time to relax and recharge. On Fridays, some Pivots meet for Whiskey Club or karaoke.

Required Skills / Experiences

Our team members are all familiar, skilled, and/or experienced insomeof the following (we do not expect you to check everything on these lists)

  • BS or MS in Computer Science or equivalent, with coursework or experience in distributed systems

  • Proficiency in the use of Linux/Unix/ Solaris/Windows systems and networks

  • Understanding of data management trends, high-scale network applications

  • Strong in at least one object oriented language, preferably Java or C++, particularly in concurrent programming techniques

  • Ability to master new technology and application domains (e.g. financial, scientific, and industrial)

Desired Skills / Experiences

  • Contribution to open source projects and engaging in developer communities - preferred but not must

  • Experience with GemFire, Hazelcast, Redis or other object-oriented data management systems highly desirable

  • Experience with SQL desirable

Pivotal is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.