Dell eBusiness Advisor - Laptop Store Operations in Round Rock, Texas

Store Operations Job Description

Become a key contributor in the US Consumer Online group at As one of the top eCommerce sites in the world, over $1 billion in sales are transacted annually in our Consumer & Member Purchase Program online stores. Our mission is to provide the best customer experience for those who choose to build their system or purchase Dell products online. We are looking for a highly motivated and autonomous person to join the team as a Laptop Store Operations lead. This role is responsible for the day-to-day execution of order code and configuration lineup for some of our most critical product lines, across both the Consumer and Member Purchase Program businesses. This person is integral to ensuring a high degree of accuracy with build documents, and is tasked to deliver a high degree of output quality through critical problem-solving skills in a highly ambiguous and fluid environment. It is important that the candidate for this role be comfortable with process improvements, have an excellent attention to detail, and can successfully interact with people at many different levels in the organization. Ideal candidate will have a track record of sales effectiveness, with a strong foundation of effective marketing communications within B2C framework. Additionally, robust attention to detail, autonomy, and problem solving of highly technical issues is critical. Knowledge of Home & Employee Purchase markets is preferred. We are looking for a strong team player with a positive, energetic and "can-do" attitude. Day-to-Day Responsibilities:

· Create and manage configuration build documents for all Consumer laptop and 2-in-1 platforms

· Serve as configurator subject matter expert (SME) for cross-functional partners

· Maintain a high store quality through weekly accuracy scrubs and audits

· Meet with cross-functional execution teams weekly to keep the team up to date with input documents, order code updates, and procedures

· Identify and implement order code simplification processes

· Create order codes for product launches

· Create and manage pricing and discount campaigns

· Manage code merchandising through active upsells, mod blurbs, and configurator imagery

· Troubleshooting order code errors and finding root cause to avoid future instances

· Work closely with sku management to ensure SKUs and options are made available in appropriate catalogs for product or hardware launches

· Work closely with Validation team to ensure proper rules are in place for all platforms

· Work closely with product managers and PG teams to influence config selections to ensure that assortment maximizes configurability and margin effectiveness.

The store operations advisor has a strong grasp of the online/eCommerce space with excellent project management and communication skills.

  • Passion for E-Commerce

  • Experience with online experience projects

  • Experience working with and influencing cross-functional teams

  • Excellent written and verbal communication skills

  • Strong organizational agility and interpersonal skills; ability to work independently, quickly and thoroughly under multiple deadlines

  • Strong eye for detail and organization as well as the ability to focus on the “big picture”

  • Must be flexible and possess the ability to balance the management of multiple projects simultaneously

  • B2C sales experience preferred

/ Company Description // / / With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach / / / / Why work with us? / / - Life at Dell means collaborating with dedicated professionals with a passion for technology. / / - When we see something that could be improved, we get to work inventing the solution. / / - Our people demonstrate our winning culture through positive and meaningful relationships. / / - We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. / / - Our team members’ // health and wellness is our priority as well as rewarding them for their hard work. / / / / Dell // is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages. /

Job: *Marketing - E-business

Organization: *Commercial Sales

Title: eBusiness Advisor - Laptop Store Operations

Location: TX-Round Rock

Requisition ID: 17000N5E