Dell Software Principal Engineer - Operations Dell Commerce Platform in ROUND ROCK, Texas

Want to make an impact in Dell’s $16B online business? Here is your opportunity to have an impactful role by supporting and improving the platform that brings together our customers and our products to enable commerce for Dell.

The Dell Commerce Platform Operations team focuses on the overall performance and stability of the engine that powers Dell's critical sales applications. These systems support key customer touch points throughout their entire journey with Dell from browse, search and configure, to quote, cart and checkout. The Operations team member will be part of a team that is responsible for the availability and performance of these key production environments. This function requires broad knowledge of the business functions to resolve critical and strategic business technology challenges. The team member is responsible for adherence to Service Level Agreements for Level 3 application support services as defined by Dell IT Operations.

Role Responsibilities:

  • Performs L3 software development activities for the Dell Commerce Platform

  • a - Ownership of production issues on high availability applications

  • a - Leads recovery efforts for global team when critical issues occur, communicating updated to management

  • Works closely with L2 application support teams in performing root cause analysis and providing training/knowledge transfer to them as required but production changes

  • Works closely with L1 application support teams in setting up real-time monitors and alerts for applications within our scope of support

  • Adheres to Dell’s IT standards, policies and procedures around software development, and change and release management.

    • Leads routine systems maintenance and code level changes to applications, including planning, scheduling and deployment of changes
    • Leads proactive maintenance, including capacity management and optimization, automating repetitive tasks where possible
    • Leads in product backlog grooming sessions with feature teams, ensuring all our defect fixes get prioritized accordingly
  • Participates in weekend/holiday on-call rotation to cover critical applications

-Degree in Computer Science, Engineering or equivalent, with 8+ years of relevant work experience

-Experience with any 2 of the following: .NET (4.0 and above), C#, ASP.NET (both WebForms and MVC), XML/SOAP, ReST, web services

-Experience with complex T-SQL queries, stored procs, functions and triggers (Mongo experience a plus)

-Experience in AppDynamics, Splunk or similar monitoring tools

-Experience working in a global 24/7 support environment

  • Experience with Agile best practices (DevOps and/or Kanban experience a plus)

-Strong written and verbal communication skills

-Proven track record demonstrating ability to achieve stretch goals in a highly innovative and fast paced environment

  • Strong sense of ownership, urgency, and drive

-Sharp analytical abilities and proven design skills

-Quick learner with motivation to learn new languages, technologies and frameworks (you will get opportunity to play with a lot of new technologies)

-Experience building customer facing applications deployed on cloud environments (AWS, Azure or similar)

-Experience working in building online commerce software

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

Organization: Information Technology

Title: Software Principal Engineer - Operations Dell Commerce Platform

Location: North America-US-TX-Round Rock

Requisition ID: 17000IN4