Dell Facilities Coordinator/Senior Workplace Concierge in Toronto, Canada

Apply NowFacilities Coordinator/Senior Workplace Conciergeat Pivotal Software(View all jobs)


Pivotal’s StoryVIDEO

As a recognized leader in disciplined agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations’ core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the world’s most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions, and are committed to open source and open standards.

Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our 2,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every project, and are guided by a purposeful mission—to transform how the world builds software.


As the face of Pivotal seated at the reception desk, the Sr. Concierge is responsible for delivering exceptional customer service while acting as “air traffic controller”, managing day to day operations and maintaining an organized, best in class work environment. The Sr. Concierge is expected to support local Pivotal teams and managers as well as interface with building management and vendors. A significant portion of this role is to plan and execute events that drive employee engagement, morale and company culture as well as provide ongoing support for sponsored events hosted onsite.

As a member of the Workplace Concierge team, this role will partner with global peers to share experiences, and brainstorm new ideas to ensure consistency of brand and culture among Pivotal offices.


Pivotal’s Finance, Operations, and Real Estate teams create the commercial, physical, and cultural frameworks that help us grow and scale. We collaborate to keep our business running smoothly and ensure we stay on track to meet (and exceed) our goals. We also design and support work environments that reflect our culture and help you reach your highest potential

Your Day

You are chartered to support the productivity and happiness of our key stakeholders—the client, the coworker, and the community—by assessing the daily and future needs of the office and delivering a consistent brand experience that demonstrates our core values. You act as the first impression, the main point of contact, and the knowledge base of our office. You personify our culture and ensure that all who walk through our doors feels as though they belong.

Required Skills / Experiences

  • Be the Host/Hostess: The client always comes first! Be warm and welcoming while greeting employees, clients and visitors, answering incoming phone calls and conference room scheduling support. Manage our digital visitor registration system with a personal touch.

  • Be a Culture Curator: Plan and execute internal events that support employee engagement and Pivotal culture. Provide support for sponsored events onsite.

  • Own the Details: Supervise janitorial staff and ensure that office standards of cleanliness are maintained for all areas including: kitchen/café, event space, conference rooms, and game areas. Ensure that conference and training rooms are always tidy, accessible and stocked with supplies and ready for the next strategy session. Maintain inventory of all facilities related supplies, including management of asset inventory of non IT equipment (desk, chairs etc.).

  • Be an Organizational Strategist: Provide support to office leadership, as needed. Manage vendors service levels including: caterers, snack and beverage vendors, janitorial teams, building maintenance personnel as well as landscape and security personnel, as needed.

  • Be a Financial Partner: Support procurement processes to ensure adherence to facilities budgets and oversight of vendor payments.

  • Squash Emergencies: Manage internal “Ask” tickets, support IT with resolution of internet outages, replace broken equipment, or recognize a potential issue before anyone realizes there’s a problem.

  • Be a Welcome Wagon: Welcome new employees by setting up new hire workstations in coordination with HR and IT. Provide HR support with room scheduling for interviews and new hire set-up.

  • Be a Safety Guard: Ensure security standards are maintained and processes are properly followed. Administer badge program for all employees, clients, vendors and visitors. Manage health and safety programs, emergency evacuation plans, ERT team oversight and maintenance of first aid supplies and AED units.

  • Be a Planning Assistant: Be familiar with the office teams and maintain accurate office headcount and seating data and team allocations. Establish communication with team leads to support understanding of team requirements and changes. Assist with all employee and departmental office moves.

  • Be a Distribution Center: Support and facilitate shipping and receiving

  • Be a Broadcaster: Provide timely communications to employees regarding Pivotal events, building related issues, weekly meal plans and general facility information. Be a resource for information for the employees, customers and guests.

Desired Skills / Experiences

  • Exceptional customer service skills

  • Superb communication skills, both verbal and written

  • Facility, Event & Vendor management experience

  • Budget management and Corporate purchasing systems knowledge

  • Great attention to detail with solid organizational skills.

  • Strong sense of responsibility and dedication and able to work independently

  • Working knowledge of Google mail and it’s applications; Freshservice ticketing system experience is a plus

  • Persistent enthusiasm and friendly attitude with a professional edge that leads your way

  • Flexible Schedule (occasional weekend/evening required)

  • Ability to lift 40 pounds

EQUAL EMPLOYMENT OPPORTUNITY GPVTL Canada In (“Pivotal”) is an equal opportunity employer who recognizes the value of every individual in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. Pivotal believes equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

ACCESSIBILITY FOR APPLICANTS WITH DISABILITIES Pivotal is committed to working with and providing reasonable accommodation to individuals with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Pivotal will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If you would like to request a reasonable accommodation, please email or call 416-907-9470 ensure to provide your name, the best way to contact you, a detailed description of the nature of any accommodation that you may require (including any materials or processes that can be used to ensure your equal participation).