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Pivotal’s StoryVIDEO

As a recognized leader in disciplined agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations’ core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the world’s most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions, and are committed to open source and open standards.

Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our 2,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every project, and are guided by a purposeful mission—to transform how the world builds software.


You are unique: as an exceptional, passionate, customer facing, hands-on Product Manager you will help customers transform to realize the benefits of cloud native applications and architectures on Pivotal Cloud Foundry. You will also work closely with the Pivotal Cloud Foundry Product Management team


The Customer Solutions team strives to make customers' use of our products and solutions successful, so that they can more effectively transform their business. Our cross-disciplinary team includes technical account leaders, data scientists, agile specialists, solutions architects, educators on Pivotal technology, and business transformation specialists.

Your Day

  • Provide project leadership to customers and partners regarding all aspects of professional services delivery

  • Coordinate billable engagement pre-work to ensure the customer is fully prepared and logistics are handled prior to project kickoff

  • Prepare for and facilitate agile inceptions as a means to define, organize, and prioritize an initial product backlog

  • Lead daily standup meetings across one or many projects, keeping the ritual brief and productive

  • Lead iteration planning across the joint customer and Pivotal team

  • Face off with customer stakeholders and/or product owners for backlog story acceptances

  • Enable, coach and lead customers across varied levels of understanding, through the agile engagement process

  • Lead retrospective sessions for cross-functional Pivotal and customer teams

  • Work collaboratively on internal initiatives; maintaining backlogs, driving feature completion, reporting to senior management on progress and prioritization

  • Support the sales process by leading customer conversations on strategic topics and/or how our team can help deliver successful outcomes

  • Work collaboratively with Product Management and Platform Engineering during the development, launch and continuing refinement of Pivotal Cloud Foundry and integrated 3rd party solutions

  • Assist in the development of standard reusable professional services offerings, including definition of tasks, deliverables and standard estimates

Required Skills / Experiences

  • 3+ years experience in an agile coaching/mentoring role

  • 5+ years of software delivery experience

  • Experience leading teams with varied levels of experience with agile practices and tooling

  • Understanding of Lean, Kanban, XP and iterative development practices

  • Ability to facilitate project inceptions, daily standups, iteration planning and retrospectives across several internal / external initiatives in parallel

  • Ability to effectively gain buy-in and teach new skills, practices, approaches and values

  • An understanding of Continuous Delivery, DevOps and related techniques to automate and accelerate the SDLC

  • Ability to see and present "the big picture" and offer solutions to make it better

  • Strong customer facing and relationship building skills

  • Excellent communication skills, both written and oral are required

  • A Bachelor’s Degree in Computer Science, Engineering, Mathematics, related field or equivalent experience

  • Willingness to travel and work on-site.

Desired Skills / Experiences

  • Experience facilitating project inceptions in a variety of industry verticals

  • Demonstrated ability leading multi-team product initiatives

  • Demonstrated experience with agile transformation

  • Experience with Cloud Foundry

Pivotal is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.