Dell Director, Quality Engineering in Austin, Texas

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

As a Quality Engineering Director at Dell, you will be joining ISG (Integrated Solutions Group) as part of the ISG Quality team that supports Storage, Data Protection, and HCI/Solutions. Specifically, you will lead a team of quality engineers focused on HCI (Hyper Converged Infrastructure) / Solutions.

ACCOUNTABILITIES Directs the efforts of others in the achievement of the strategic and operational objectives of the group. Manages the hiring and retention of a diverse and effective workforce. Responsible for career development/planning, performance and pay discussions of team members. Drives continuous improvement in the quality of systems, peripherals and software, as experienced by customers. Leads teams working with Quality, Development Engineering, Engineering Operations, Procurement and Product Support to ensure that the company delivers high quality products to customers. Ensures quality goals and performance measurements are met. Leads the Line of Business (LOB) Quality team to identify and implement projects to improve the Customer Experience, reduce customer incidents and call rates.

RESPONSIBILITIES Leads the development and implementation of quality engineering standards and processes for team Leads change across businesses and implements the change strategy to improve business decisions Often interacts with executive level teams, communicating through presentations and compelling data Coaches and develops managers and develops plans for improvement Manages the hiring and retention of a diverse and effective workforce

Specific Responsibilities

  • Provide expertise, training, and/or consulting in quality processes and methods to build and maintain product excellence in a customer-oriented culture

  • Build a high-quality and effective quality organization through hiring, training, mentoring, goal setting and recognition

  • Influence new product introduction and ongoing support for a specific family of products from early conceptual designs through end of life

  • Drive action and issue resolution during the entire product lifecycle, including in-market maintenance and patch releases for ISG product portfolio

  • Drive lessons learned from issue resolution and customer feedback into the product development cycle

  • Drive specific initiatives to improve Total Customer Experience (TCE) for ISG product portfolio

  • Work closely with customer support and services teams for quick resolution of customer issues

  • Provide strategic and direct engagement with customers and account teams on highly escalated issues

  • Define get-well plans for specific areas and drive them by working with respective leaders

  • Work closely with QA teams to improve test coverage and efficiency for specific areas

  • Years of Experience and Degree:

  • 8-10 years

  • Degree is preferred