Dell CSIRT L1 Security Senior Analyst in Bedford, Massachusetts

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CSIRT L1 Security Senior Analyst

Dell is a worldwide provider of information technology services and business solutions to a broad range of clients. We seek men and women who share our values, thrive in a team environment, and recognize the importance of accountability; people who strive to exceed expectations to ensure our Clients' success.

We are currently seeking a CSIRT L1 Security Senior Analyst to join our team in Bedford, MA. Reporting to the Dell Security Response Center, the Security Analyst is responsible for investigating security incidents supporting all Dell business units.

This role requires experience in all phases of Cyber Security Incident Response including preparation, analysis, notification, response, recovery, and post-mortem.

The Security Response Center is responsible for coordinating with IT, Human Resources, and other appropriate business units to gather incident details, assess impact, and coordinate response. This role interacts with all levels of the organization, particularly within the Global IT organization and is viewed as a subject matter expert.

The focus of the role is primarily responding to security incidents, managing and consistently maturing the security incident response process to meet the needs of Dell, and building the Global Incident Response Team's technical investigative capabilities (process & technology).

Primary Responsibilities:

  • Enforce enterprise information assurance and security standards.

  • Identify, report and resolve security violations.

  • Assist customers to satisfy information assurance and security requirements based upon the analysis of user and policy demands.

  • Assist customers to effectively implement corporate security policies on existing information system.

  • Evaluate information security solutions and processes to provide recommendations supporting Dell security standards.

  • Analyze and assess security incidents and escalate to appropriate internal teams for additional assistance.

  • Utilize internal guidelines to properly fulfil client requests and resolve incidents received via e-mail or internal ticketing systems in a timely and detail-oriented manner.

  • Manage all customer interactions in a professional manner with a strong emphasis on customer satisfaction.

  • Operate, configure and troubleshoot network intrusion detection devices and other security systems.

  • Perform vulnerability/risk analysis of computer systems and applications as directed.

  • Participate in, or work directly on additional projects, assignments or initiatives as required


  • 1-3 years of professional experience (1 year directly related to IT or functional area) or equivalent combination of education/experience.

  • Strong knowledge of networking fundamentals.

  • Familiarization with common protocols and services (FTP, HTTP, SSH, SMB, LDAP, etc.)Experienced with command-line interfaces.

  • Strong experience in Packet analysis tools (TCPDump, Wireshark, ngrep, etc.)Excellent command of English, both written and verbal.

  • Excellent problem solving skills with the ability to diagnose and troubleshoot technical issues.

  • Customer-oriented with a strong interest in customer satisfaction.

  • The ability to learn new technologies and concepts quickly.

  • Must possess either one or more of the following certifications – CEH, CHFI, CISA, etc.

  • Experience in Log and Event analysis and data correlation

  • Familiarity with various types and techniques of cyber-attacks​

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here