Dell VMWare Technical Support Engineer 1 in Cairo, Egypt
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
After training/learning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers. Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments.
As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required. As appropriate, determines which tool(s) to use to resolve issues including running tests. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Interfaces directly with customers. Validates technical information and issues early warning and disseminates information as needed. Maintains a closed-loop communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status. May need to engage or escalate to more senior resources to resolve more complex issues.
Participate in eService content creation (self-service) such as Chat, and Support forums. Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution.
Technical Skills (As many as possible - All is not a must):
1) Windows Administration
2) Linux Administration
5) Backup and recovery as (Networker, Avamar, Veam, VMware SRM)
6) Data Base
7) vSphere data center (ESXi, VCenter, Web Client)
Fluent English language is a must
Second Language is a plus (French or German preferred)
Persistence & grit
Agility & flexibility
Self-driven & self-learner
- Complete flexibility to work shifts (working hours and working days) and US based hours