Dell French Schedule and Account Service Specialist in Cork, Ireland
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
French – Schedule & Account Services, Command Centre
People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Scheduling & Account Services (SAS) at Dell, we are looking for a Customer Service Specialist to join our team in Cork .
If a customer experiences a problem using a Dell product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.
Schedule & Dispatch Responsibilities
Working with a shared inbox to manage customer communications as well as service requests through a ticketing system.
Demonstrate flexibility in working across multiple regions and able to adapt quickly in order to achieve goals across specific activities.
In the absence of a documented process, apply sound logic to a case to ensure its resolution.
Communicate effectively with local field engineers, order parts, dispatch tickets within the agreed SLA’s for break/fix activities.
Offer customer CRU when possible whilst handling high ticket volume, low touch handling
Be able multitask, using, multiple tools, chat, email and phone.
Available to work monthly and quarterly rotating 24/7 shift
Microsoft Excel skills
General awareness of Dell EMC’s portfolio of enterprise storage products and services
Ability to identify gaps and improvement opportunities and bring concise, achievable resolutions to your management team.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .