Dell French Schedule and Account Service Specialist in Cork, Ireland

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Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

French – Schedule & Account Services, Command Centre

Competitive salary

Ovens, Cork

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Scheduling & Account Services (SAS) at Dell, we are looking for a Customer Service Specialist to join our team in Cork .

If a customer experiences a problem using a Dell product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.

Schedule & Dispatch Responsibilities

  • Working with a shared inbox to manage customer communications as well as service requests through a ticketing system.

  • Demonstrate flexibility in working across multiple regions and able to adapt quickly in order to achieve goals across specific activities.

  • In the absence of a documented process, apply sound logic to a case to ensure its resolution.

  • Communicate effectively with local field engineers, order parts, dispatch tickets within the agreed SLA’s for break/fix activities.

  • Offer customer CRU when possible whilst handling high ticket volume, low touch handling

  • Be able multitask, using, multiple tools, chat, email and phone.

  • Available to work monthly and quarterly rotating 24/7 shift

Desirable Requirements

  • Microsoft Excel skills

  • General awareness of Dell EMC’s portfolio of enterprise storage products and services

  • Ability to identify gaps and improvement opportunities and bring concise, achievable resolutions to your management team.


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

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