Dell Consultant, Project/Program Management in Dalian, China
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Analyze, identify and qualify support strategies to improve service quality and drive for service sales
Close work with internal cross-functions like sales & marketing, finance, logistics as well as outside partners. To develop execution plans to fulfill business needs.
Build up tracking system to evaluate project result and analyze impact/recovery/improving actions with related parties.
Analyze and monitor the performance of the customer feedback/reports to identify areas of opportunity for improvement. Set the directions for resolution.
Continuously strengthen support process to ensure great customer experience.
Lead/coordinate new initiatives and executive in local countries
Fluent English is must, Japanese will be a big plus to the candidacy.