Dell Listening Center Lead Specialist in Bratislava,

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Role & Responsibilities:

  • Analyze customer mention on social media platforms in German and NORDICS and report insights

  • Insights to be presented at department level

  • Natural Language processing abilities ( build keywords, variations, syntaxes )

  • Build predictive models based on historical data set

  • Build early warning system for Dell products and services based on sentiment and volume analysis

  • Research which websites need to be included in analysis based on google analytics

  • Coordinate with content team to develop content for top issues

  • Lead key projects based on work streams formed ( internal to Dell )

  • Ability to program / build rules engine for automation ( basic programming skills )