Dell Listening Center Lead Specialist in Bratislava,
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
Role & Responsibilities:
Analyze customer mention on social media platforms in German and NORDICS and report insights
Insights to be presented at department level
Natural Language processing abilities ( build keywords, variations, syntaxes )
Build predictive models based on historical data set
Build early warning system for Dell products and services based on sentiment and volume analysis
Research which websites need to be included in analysis based on google analytics
Coordinate with content team to develop content for top issues
Lead key projects based on work streams formed ( internal to Dell )
Ability to program / build rules engine for automation ( basic programming skills )