Dell Commercial Business Operations Capabilities Manager II in Oklahoma City, Oklahoma

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The Commercial Business Operations (CBO) Organization has an open position as a Business Operations Manager II, that will lead a team of 10 to 14 Implementation and Sustaining Project Leads. The Teams focus is to drive new tools / capability functionality and process change within the Americas Commercial Remote Serveries Organization. This Project team is spread across multiple site locations in the Americas, so strong communication and organizational skills are a must.

This is role located at the Dell|EMC Round Rock, TX site location, and you will be expected to be onsite daily. Travel required will be limited, and would be domestic in nature in needed (United States). You will be accountable for scheduling, work plans, technical direction, staffing, and performance management/development of employees in assigned areas. Collaborates with other managers, internally and occasionally externally, to influence and ensure that assigned projects and incidents are delivered/resolved, operating efficiently, cost effective, and appropriate to meet customer needs. You’ll be asked to identify issues, provide input and recommendations regarding Projects and Programs, tools, process, metrics, and standards.


  • Manages the activities of a group or department of individual contributors responsible for Tools, Capabilities, and Process Change across the Americas Business Teams.

  • Maintains management awareness of problems and situations. Secures and allocates Strategically Aligned Businesses that technical support as needed to maximize investment and customer experience.

  • Manages a team of direct reports. Conducts salary and performance reviews. Acts as a coach and mentor to employees within assigned span of control. Forecasts personnel requirements through maintaining effective communication with stakeholder organizations.

  • Accountable for operational results in terms of group performance standards/metrics, customer satisfaction and budget/expenses.

  • Manages the coordination, implementation, administration and execution of Operations programs, personnel, communications, projects, products, performance metrics/standards, as well as strategic policies and directives for assigned areas. Requires complete fundamental knowledge and awareness of goals and objectives.

  • Maintains high level of awareness of service issues effecting Operations including proactive problem avoidance behavior and maintenance practices.

  • Leads collaboration initiatives with other technical support teams, including teams in the wider set of Dell Technologies companies

Skills & Qualifications:

  • Strong Incident resolution skills

  • Excellent written and verbal communication

  • Possess excellent logic and data analysis capabilities

  • Customer facing experience & presentation skills

  • Ability to work in a fast-pace and high-pressure environment

  • Problem solving – Ability to be resourceful and “figure things out”

  • Self-confidence – Ability to express opinions and influence effectively

  • Professional demeanor – punctuality, professional attire

  • Physical Requirements: No

  • Limited Travel Required: Yes

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.