Dell Lab Support Engineer in Overland Park, Kansas

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Lab Support Engineer, Overland Park, KS


As the Lab Support Engineer for RSA’s Overland Park, KS location, you will provide technical leadership in the design, deployment, governance and support of infrastructure and tooling used by the Archer development team and Release Engineering.

You will join of RSA’s Engineering Lab Services team, which provides an extensive catalog of lab services to RSA’s worldwide Engineering teams. You will collaborate with IT and InfoSec to provide our engineers with world-class development platforms and services while ensuring the protection of intellectual property.


  • Oversee a secure, stable and high-performing infrastructure of systems and networks spanning multiple locations and service providers.

  • Develop and initiate innovative systems, tools and methods to improve and increase the effectiveness of RSA lab environments.

  • Deliver solutions to meet the rapidly evolving needs of RSA’s software engineering community.

  • Research, adopt and integrate new technologies and methodologies in real-time.

  • Lead projects and operations to ensure seamless operation of technology systems, including servers, networks, storage, security, and software platforms.

Required Expertise:

  • System/Network Administration

  • Virtualization (VMware ESXi/vSphere/vCloud, OpenStack)

  • TCP/IP Networking (Cisco Nexus & Catalyst, VMware NSX) and Structured Cabling

  • SAN/NAS/JBOD Storage Systems (EMC experience preferred)

  • Wintel Server and Cisco UCS Blade Server Administration and Hardware Support

  • Knowledge of lab power and cooling systems

  • Network security building blocks (firewalls, web filters, proxies, VPN), InfoSec best practices, and ability to investigate and diagnose related issues

  • Creative technical problem solving, and understanding of business impact

  • Ability to identify business needs and translate them into technical requirements and solutions

Desired Experience:

  • System Performance and Load Monitoring and Management

  • DevOps Automation, Continuous Integration, Continuous Delivery (Jenkins)

  • SQL Server Administration

  • Software Development experience using Agile methodologies

  • CentOS/Red Hat Linux Server Administration

  • Cloud Administration and Security (Azure/AWS/vCloud)

  • Containerization services (Docker)