Dell Field Customer Engineer in Rome, Italy
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
Field Customer Engineer
People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Customer Service at Dell, we are looking for a Field Customer Engineer to join our team in Rome.
Dell EMC is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Key Responsibilities (max 7 bullets)
The primary Customer Service Engineer responsibility is to visit customer sites to perform break-fix operations and assure customer satisfaction through prompt case closure and customer communication.
After proper training, will transition into the role and begin working in full time role directly impacting Dell's Total Customer Experience.
Understand the importance of doing things for the greater good and you are inclusive and approachable to those around you.
Working with others and solving problems. Innovation is intriguing to you and you do all things with high integrity.
Understand the importance of a strong sense of urgency, communicating effectively and having a keen attention to details.
Participate in the installation and servicing of hardware and software under the guidance of assigned mentor.
Perform proactive maintenance according to established procedures.
Learn the basics of an install cycle.
Assurance of complete customer satisfaction at the assigned accounts.
Essential Requirements (max 7 bullets)
Technical Professional High School or an Associates or Bachelor’s Degree in a technical discipline and up to 2 years of relevant work experience.
Availability to travel on national territory without notice.
Availability to travel on international territory if needed.
Availability to on call work.
Able to work in a Team is essential.
Good English Level. Desirable Requirements (non mandatory, max 5 bullet)
VMware, DELL Power Edge, Linux and Windows knowledge
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell EMC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell EMC encourages applicants of all ages.